Help

Problems? Check below or give us a ring any time!

Our Customers

Our customers are our most important asset. Please feel free to call for direct assistance on 1300 132 669 or see below for useful information.

Self-help

Apple devices

  • You can download an “Apple connection profile” that will set up your email account automatically
  • Choose either “Email only” or “Email, Calendar and Contacts” 
  • Using your device’s web browser, click one of the links below and log in using your email account credentials (full email address and password)
  • Then go to the settings app on the device and select the notification bar to import the downloaded connection profile

All clients (ActiveSync)

  • In your mail program or device settings, create a new email account of type “Exchange”
  • Provide your full email address and password when prompted
  • Calendar and Contacts accounts will automatically appear on the client

 

  • Some version of Outlook will not work with ActiveSync
  • Some email clients will not offer an ActiveSync option

Android and desktop clients (IMAP)

  • In your mail program or device settings, create a new email account of type IMAP or Internet
  • Provide your full email address and password when prompted
  • Most clients will auto-detect the settings at this point, but if not the full server details are as follows
  • Incoming
    • Server: mail.weblite.com.au
    • Port: 993
    • Encryption: SSL/TLS
    • User credentials are your full email address and password
  • Outgoing
    • Server: smtp.weblite.com.au
    • Port: 465
    • Encryption: SSL/TLS
    • Authentication required using same credentials as incoming

Android and some desktop mail clients (Outlook) do not natively support internet-standard Calendar and Contacts servers when you are using IMAP. To access these features on your devices you can either use ActiveSync or install a third-party connector.

Logging in

  • Your cloud instance is available at cloud.[your-domain-name.com.au]. E.g. cloud.weblite.com.au
  • Your credentials are normally your full email address and email password.
  • If you don’t use Weblite email services, your credentials will have been sent to you separately. Please call us if you are unsure.

Desktop client for file sync

  • Desktop clients are freely available here
  • Clients for phones and mobile devices are available from the app store or play store on your device
  • Please contact Weblite if you are having problems with your client connecting to your cloud server

Nextcloud usage and features

  • Please refer to the Nextcloud manual pdf file located in the root directory of your Nextcloud file system
  • Further tips and tricks will be coming here soon

For any other difficulties or questions

Please call for direct assistance on 1300 132 669 or send us a message using the form below and we’ll get back to you as soon as possible.